Convenient staff apps helps you to provide a more personalised service, instant data share with your staffs, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment booking solution scheduling software ensures the appointment is an overall positive experience. E.g. Matching each visitors with the most relevant member of staffs
Advanced Analytics Simplified
Enable you to put the collected data for good use. You can streamline your processes and refine the Customer Journey by using the simplified advanced analytics and business intelligence.
Customer Journey Management
Design Customer Journeys in our Cloud Solution. Bridge the gap between the online and physical world and deliver personal and seamless experiences.
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Combine content and context to engage your customers. Communicate messages on the most relevant surface.
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
Our Brand's success story in Customer Experience ( CX ) from Finance, Healthcare, Public to Retail sectors, we partner with various organizations on their Customer Journey
The number of Customer Journey we support every year
The number of countries we have sold our Solution
Systems implemented around the world
Qmatic Releases New Feature for Appointments - Touchless Self Check-in
Qmatic has enhanced its appointment check-in functionality with the release of a new mobile check-in feature that allows customers and visitors with an appointment to seamlessly self check-in upon arrival, touchless, without any kiosk or staff interaction.
Qmatic Makes it Effortless for the Norwegian Public to Book Appointments for Passports Online
The Norwegian police has rolled out its latest appointment booking system for passports online to the public. The Company behind the Solution? QMATIC! The online appointment booking solution from Qmatic is a cutting-edge Customer Journey Management Solution which makes it easy for the Norwegian public to book, change or cancel a passport appointment online. The solution is developed to provide an enhanced Customer Experience for it's citizens that eliminate queue at the passport offices and reduce the number of no-show appointments for the agency.
Appointment scheduling tips to improve Customer Flow Management
In the coming weeks or months as lockdown and restrictions are eased, service providers will need to be prepared to accommodate customers in these times. As the COVID-19 risk is still potentially high, some restrictions will need to be in place to ensure they remain cautious when reopening premises and delivering their services.
Virtual Queuing System: What, How and Why
As the situation changes, businesses and organizations need to adapt to the new normal. For service providers who remains open, the need for a safer environment for staff and visitors is becoming more important than ever.
Safer queuing and crowd control in grocery stores and pharmacies
Some services are necessary even during a crisis such as the Covid-19 outbreak. For instance, grocery stores and pharmacies to remain open in one way or another to provide customers with essential goods.
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