Safe Queuing in Public Services

Striving for Service with Satisfaction

The current situation regarding the COVID-19 pandemic poses challenges for Public Service providers. Some government offices and agencies need to remain open while dealing with restrictions.
How can government offices ensure a safe Citizen Journey and work environment for staff, while also striving to deliver services and improve citizens' satisfaction?
With Virtual Queuing and Appointment Management Solutions, it's possible to:

  • Manage Citizen Flow
  • Implement Social Distancing Queuing for Citizens
  • Minimize the risk of virus spread in your service areas
  • Improve staff efficiency
Read this guide to learn more about Virtual Queuing Solutions and Appointment Systems.


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Service with Satisfaction


Governments across the world are increasingly focusing their efforts on delivering services that keep their citizens moving more effectively – and eliminating the pain of waiting in line. This is set against a backdrop of the rise of the digitally oriented, on-demand, smart device-savvy citizen who wants to access the services they need through their preferred channels and with as little friction as possible.

Providing the best possible experience for a range of citizens isn’t easy. Then there’s the ongoing pressure of regulatory changes and data privacy. And it becomes a real challenge when you’re faced with skills shortages, increased efficiency targets, and more demands on your time and budget than ever before.

Qmatic provides Digital Intelligence for public services that needs to analyse the experience of citizens and staff. We help government institutions get the most value from their resources without adding to their personal workloads.

We understand Citizen Journey – it’s in our DNA! We have proven the benefits of our global experience with many public service providers. We offer complete Customer Journey Management and Implementation including experience design, mobile solutions, technical deployment and measurement.



Citizen Flow is critical to delivering the best possible Public Service Experience. But skills shortages, increased efficiency targets added time and budget pressures make it a real challenge.

How to keep Citizens moving

Public service buildings are often busy places. But if you adopt the right flow strategy, it’s possible to keep citizens moving through the system while providing a better experience and improving overall service quality for everyone involved.
Email us for the checklist to enable your organization to achieve this.


City of Wolverhampton Council

Like many local government organisations, the City of Wolverhampton Council is committed to protecting and improving the services it delivers to its 250,000+ residents, despite facing skills shortages, increased efficiency targets, and more demands on time and budget.

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Humboldt-Universität zu Berlin

Humboldt-Universität zu Berlin, a university of excellence in Germany, deals with complex demands over 22 services in the Student Service Center. The university manages to deliver faster processing of issues, reduce waiting time by 90%, and get high employee satisfaction.

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How to maintain Social Distancing when reopening government offices

Government offices around the world are opening up again and the demands on their services are bigger than ever. Here are some tips on how government offices, city halls and other public service offices can assure adherence to regulations and restrictions regarding covid-19 pandemic and still start providing services to the society again.

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Improving Government Efficiency with Smarter Service Provision

Governments across the world are under pressure to improve public sector performance and at the same time contain expenditure growth. While factors such as ageing populations and increasing health care and pension costs add to budgetary pressures, citizens are demanding that governments be made more accountable for what they do with taxpayers’ money in the day-to-day delivery of services.

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