- D6-1-3, Bangunan Perdagangan D6,801, Jalan Sentul
Give your customers the flexibility to wait anywhere with Online Waiting Line Solutions for Mobile Queuing
Give your customers the ability to access your services without having to physically wait in line. Qmatic’s Virtual Queuing System enables customers to wait anywhere, monitoring their progress in Real Time, and receiving Notifications when it’s their turn to be Served. As customers can wait remotely, you can implement Safe Queuing and Social Distancing on the premises.
Every step in the Journey from online to onsite is integrated with the capability of generating valuable analytics. You have everything you need – in the palm of your hand.
With a Virtual or Mobile Queue Management System, customers can queue remotely with a Mobile Ticket, an online ticket that they can see on their phone.
It starts with the customer checking in by scanning a QR Code or they can be assisted by a mobile Concierge member of staff. Upon check-in, they can choose the service they require and then receive a Mobile Ticket allowing them to wait anywhere until it's their turn. As they're waiting, they can monitor their progress in the queue on their phone and get a notification when it’s their turn.
Let customers queue virtually using their phones. Use a Mobile Ticket Solution to allow customers to get in line before arriving at your branch and keep them informed with live status updates.
Keep your visitors informed with Updates and Reminders throughout their Customer Journey. Use this messaging service for distributing Contactless Tickets or sending Booking Confirmations and Appointment Reminders.
Allow customers to Schedule Appointments online. This will give you the opportunity to plan ahead and avoid unscheduled walk-ins while also providing better Customer Experience with convenience and reduced waiting time.
Get Real-Time Information to optimize your operations, along with extensive Statistics and Reports to help you improve your services.
Increase staff mobility and optimize your resources with our Apps. With these, staff can get out from behind a counter and onto the service floor to serve visitors directly while also having information at their fingertips.
Receive Feedback from customers to improve your service quality. After the visit, customers will receive an invitation for an Online Survey, designed for ease and convenience
The safety of Patients and staff is the number one priority. Use a Virtual Queue Management System to:
Keep your locations open and enable Social Distancing in stores. Our Online Queue System can help you:
Provide Citizens and the public with access to the essential services. Using Virtual Waiting Line Solutions can help you:
Learn about the important factors when designing a Virtual Queue, the benefits of Virtual Queuing and when it is the most suitable to use.
What does it exactly stand for and how does it differentiate compared to other types of Queuing Principles?