We know how to Connect People with Services. Fast, Easy and Smart!
Maskavia Sdn Bhd and its subsidiary Qmatic (M) Sdn Bhd specializes in Customer Experience Solution. The result is happier customers and staff which benefits the organization through increased Sales and Cost Efficiency. We manage Customer Flows from initial contact to final service delivery. We make Waiting worthwhile. We offer a Platform for information to be disseminated through Multi Media Electronic Devices. We make customers better informed hence, increase customers’ satisfaction levels. The quality of your Customer Journey impacts every part of your business. Qmatic engineers integrated Software, Hardware and Analytics Solutions that create remarkable experiences from the first point of engagement and keep your people in GO!
Refreshingly Simple Groundbreaking Solutions
If you want to improve your Customer Experience, streamline your Customer Journey or simplify your Queue Management, we’ve got some pretty Innovative Solutions for you.
That’s because we’ve spent the past 34 years finding smart new ways to connect people with services. Quickly, Conveniently and Successfully!
In the midst of a particularly Swedish lunch crowd in Mölndal, the chaotic situation coerced the restaurant owner and his partner to develop the World’s first Electrical Queue System. The year was 1981 and Qmatic was born. Today Qmatic is the Global Leader in Customer Journey Management across more than 120 countries and with Customer Experiences for more than 2 Billion people every year. We can’t wait to meet the demands of tomorrow, today.