- D6-1-3, Bangunan Perdagangan D6,801, Jalan Sentul
For a more complex Solution to allow customers to respond when it suits them best, we offer the Feedback Module for Orchestra 7. The Module allows you to design a User-Friendly Online Survey and send an invitation to respond to your customer as the visit is completed. The options available may be of different types (star rating, multiple choice, free text, etc.). The survey contains conditional follow-up questions (i.e. they may differ depending on previous answer).
Analyzing your Customer Feedback Data is key to Improvement. For this you either use the Reports Module in Orchestra 7 or Qmatic Insights (when running Orchestra 7 on Managed Service by Qmatic). These Modules offer several Predefined Reports Tailored for Customer Feedback Data.