Customer Feedback


Looking to Improve Customer Experience?


Did your service meet expectations? Are you particularly strong in some areas and where can you improve? Find out by asking your customers and analyzing the data gathered. With our Expressia Solution your customers can rate their visit as soon as they are done while still in your environment. This gives unique immediate feedback to simple questions.

Online Surveys for Customer Convenience

For a more complex Solution to allow customers to respond when it suits them best, we offer the Feedback Module for Orchestra 7. The Module allows you to design a User-Friendly Online Survey and send an invitation to respond to your customer as the visit is completed. The options available may be of different types (star rating, multiple choice, free text, etc.). The survey contains conditional follow-up questions (i.e. they may differ depending on previous answer).

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Analyze Feedback Data through Orchestra or Qmatic Insights.

Analyzing your Customer Feedback Data is key to Improvement. For this you either use the Reports Module in Orchestra 7 or Qmatic Insights (when running Orchestra 7 on Managed Service by Qmatic). These Modules offer several Predefined Reports Tailored for Customer Feedback Data.