Qmatic Solutions for Financial Institutions

A Seamless and Personal Journey through every channel

The best Financial Experiences help customers and employees engage and achieve their goals in a pleasant environment.

Delivering Efficient Services

Qmatic Solutions meet that need by minimizing Actual and Perceived Wait Times, targeting expertise and promotions, and personalizing every touch point.

From Online through Onsite - Inform and Empower your Customer.

  • Internet and Location-Based Mobile Applications enable the customer to find a branch, schedule an appointment and prepare for the appointment before arriving on site
  • On arrival, the customer can check quickly via self-service kiosks, mobile devices or reception
  • While waiting, they remain informed about their upcoming appointment via Mobile Virtual Queuing Alerts and gain relevant insights from Digital Signage throughout the environment
  • At the end of the appointment, the customer is invited to provide immediate feedback about their experience using a mobile device equipped with a State-of-the-Art Qmatic Application

Smart Operational Tools help employees personalize each interaction

  • From the moment a customer schedules an appointment via the web, mobile device or call center, employees have the information needed to prepare the right onsite or remote expert for a productive engagement
  • To maximize resource allocation and minimize waiting times, customers are segmented by service need and tracked via software that creates a full view of the current service situation
  • Mobile Virtual Queuing Solutions equip employees to connect with customers wherever they are keeping the customer informed and sustaining a higher level of productivity
  • Complete customer service history data is captured during every engagement, stored and accessed through Real-Time Dashboards to drive personalization
  • Post-Service Customer Feedback combined with wait time and transaction time data to generate the analytics needed for continuous operational improvements and a better Customer Experience

Qmatic White Paper:
How to improve Customer Experience and Operational Efficiency by implementing Multi-Channel Appointment Booking and Queue Management

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