- D6-1-3, Bangunan Perdagangan D6,801, Jalan Sentul
Providing the best Tools and Solutions for connecting people to services is at the heart of what we do. Due to the COVID-19 outbreak, we are all facing new situations in our everyday lives. Social Distancing and meticulous hand hygiene have become important rules to live by. For how long we don’t know. But what we do know is that people will still need to get connected to services.
Our Instant Mobile Queue Management Package is composed to specifically meet the needs we face due to the new situation. With the Mobile Ticket functionality the visitors may get in line without touching any buttons or surfaces at your premises. The visitors also can follow their queue progress in their own mobile device, from wherever they are located, in other word, they dont have to wait at your premises. This means that what we offer supports improved hand hygiene and social distancing, major factors for stopping the spread of COVID-19.
The new package we’re offering has all functionality pre-configured and it’s entirely Cloud and Subscription Based. We can offer Instant Implementation and Upfront Investments in software or hardware is not required.
The Mobile Ticket is a Browser-Based Solution, hence available to everyone with a smartphone. Taking a mobile ticket is as easy as scanning a QR Code. By posting the QR Code on your front door you make it possible for visitors to take their ticket without even entering your premises. A visitor may then wait in for example his or her car, comfortably monitoring queue progress. That way, a visitor can wait until just before their number is up before entering the waiting area.
Keep a safe distance and an empty waiting area while greeting and serving visitors. The Concierge Agent functionality included in the package runs on a computer or tablet. This makes it easy to have staff greeting and serving visitors without them having to approach a reception. With Concierge Agent it's possible to check in visitors, distribute mobile tickets and register phone numbers for messaging purposes. In the package we also offer the option of Standard Reception Functionality if you prefer.
For visitors that check in with Concierge Agent, there is an option to provide a mobile phone number for getting a text message with a link to a mobile ticket.
Connect Agent is an App that gives a smartphone or tablet functionality for being both a Counter and a Sign for calling visitors. This makes staff completely mobile, making it easy for them to even leave premises and call visitors waiting outside. It also eliminates the need for service by a Counter which means that your staff can either provide service immediately or guide the visitor directly to the appropriate service area. You may prefer a Standard Counter Solution that is available as an option instead.
One of the benefits with mobile ticket is that visitors can stay in line without crowding up the waiting area. The downside of this is that you cannot easily judge how long queues you have. With Operations Panel enabled you get Real-Time Status at a glance, allowing you to match staffing with number of visitors. We also include Qmatic Insight within the package where Reports can be Generated, Analyzed and Adjusted to Optimize Operations.