Online Appointment Booking

Reduce Customer Waiting Time, Minimize crowding in waiting areas and Manage Customer Flow with an Advanced Appointment System




Seamless Customer Journeys with an Appointment Scheduling Solution

Make it easy for customers to connect to your services anywhere, anytime with an Appointment Scheduling System. From Booking and Check-In to Service, use a Solution that joins up the whole process smoothly to provide excellent Customer Experience.




  • Online Appointment Booking

    Customers can schedule an Appointment by choosing the time slot that suits them best. They will receive a booking confirmation and closer to the date, a reminder for their Appointment.

  • Self Check-In

    With the Appointment Reminder, the customer gets a link they can use for Self Check-In. Alternatively, they can also scan a QR Code to get in the line. A Mobile Ticket will be issued after check-in.

  • Arrival and Service

    A Notification will be sent to customers when it’s their turn to be Served.

An Easy and Convenient Online Appointment System for Customers

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Give your customers the option to schedule Appointments Online at a time that suits them best. They can easily book, reschedule or cancel appointments from your available time slots. Upon booking, customers can also choose the service they require or other preferences.

Using a Client Booking System will give your Customers Convenience, Reduced Waiting Time and Better Customer Experience.



Better Control of the Customer Flow and Efficient Resource Planning

Keep control of your Customer Flow and Minimize crowds in your waiting area with Appointment Management Software.

You can manage preference fields, time slots and staff distribution to get a better control of the Customer Flow and Operation. Having appointments scheduled in advance also allows you to seamlessly transfer your customers from online browsing to an in-person visit with the staff member best suited to deal with their needs.

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Smooth Customer Experience with Fully Integrated Solutions

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The Scheduling Solution is fully integrated with the Queuing and Self-Service Check-In System allowing a smooth Customer Journey from online booking to service. This full integration also enables you to deal with scheduled appointments, impromptu visits and late arrivals efficiently using the same system.




Appointment Management System Features

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  • Online Calendar and Appointment Module
  • Self Check-In
  • Automatic Confirmation and Reminders to help prevent no-shows
  • Real-Time Data, Analytics and Advanced Reporting for Optimized Resource Planning and Improved Service Delivery
  • Full Integration with Customer Journey Management System and other Third-Party systems

Ease, Convenience and Flexibility for Customers

  • Customers can easily find you and book an Appointment anywhere, anytime.

Increased Staff Efficiency with Advance Planning

  • Manage Customer Flow to match service requests with the right person and utilize staff in a more efficient way.


Improved Customer Flow and Lobby Management

  • With an Appointment System, you have the ability to even out Customer Flow with the appointment slots you decide to open based on your resource availability.

Reduced Customer Waiting
Time

  • Less waiting for customers as they can schedule their arrival close to their appointment time.




Read our Blog

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Appointment Scheduling Tips to Improve Customer Flow Management

Read more about Appointment Scheduling Tips to Improve Customer Flow Management.

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Patient Appointment Systems in Hospitals

Read more on why investing in a Patient Appointment System is beneficial for both patients and staff members.

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Appointment Scheduling Guide

Contact us to learn more about optimizing an Online Calendar Booking System to improve your service delivery.

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