Maskavia’s response to COVID-19


The Coronavirus (COVID-19) outbreak has deeply affected everyone across the world. We at Maskavia are closely monitoring the situation and working proactively in our approach to protect and help employees, partners, clients and the communities we are in.

In this global pandemic, we recognize that our Customer Journey Management systems are crucial to our client’s daily operations in public, healthcare, retail and financial sector and the societies we are in. Maskavia is committed to help and support clients to continue their operations and response to any challenges that they might face during these unprecedented times.

Our teams are available to respond to changing business needs and support your immediate requests. We are here to help and ready to serve. Our mission as a company is to connect people to services. Now is a critical time where we can help our communities best do this.

Please reach out to our local Maskavia team if you have any quiries.

Refer below to Frequently Asked Questions that we received from Clients and Customers.

Frequently Asked Questions

What is Maskavia’s Business Continuity Plan?

Maskavia conducts a Business Continuity review to ensure readiness for a multitude of business impacts (disasters, disruptions, etc.) One key element in ensuring continuity is that we manage our business with teams executing the work across multiple locations. We work in a distributed way, ensuring that local disruptions (both personnel and infrastructure) will not impact our ability to support employees and clients nationwide. Offices experiencing closures have maintained operational process and we have no disruptions in client support to date.

Will Qmatic Cloud Services or Managed Services be impacted?

No, we feel confident and certain that our operations are so robust that we will meet commitments to our service level agreements even under current situation. At this moment, we do not expect any disruption to Cloud Service availability.

Will there be delays in Maskavia's supply chain due to COVID-19?

Potentially, yes. However, we are absolutely committed to our agreement terms and working diligently with supply and external parties to flex our capabilities. We are trying our best to ensure all products and services can make it to our clients appropriately.

Are there any concerns regarding support or staffing for hardware replacements or installations for clients and customers?

At present, Maskavia has maintained normal business operations and do not have any staffing or support issues.

How will COVID-19 affect lead times for hardware / software?

It will potentially increase lead times if it continues to intensify. We are working diligently to minimize any increases and will keep you informed on any impacts that would affect your business.

How will COVID-19 affect delivery lead time for Genuine Qmatic Tickets and Hardware?

If the COVID-19 situation intensifies, delivery lead times may increase. Maskavia is working diligently to keep our customers operations going and to minimize potential delay of delivery lead times of our Genuine Ticket Rolls and Hardware. As a result, we would advise you to place orders in advance to ensure that orders can be delivered timely.

How can I receive updates from Maskavia?

Maskavia is committed to update our employees and clients regularly. We will be updating our website for clients as well as providing employees regular updates to communicate individually to impacted clients. Please check for our latest information.

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