QMATIC ORCHESTRA 7


Regardless of whether you need a system for smooth Queue Management or a robust platform for Omni Channel Customer Journey Management - Qmatic Orchestra 7 is the Solution.



Managing the Entire Customer Journey

Take care of your visitors  prior arrival - with Orchestra 7 you can offer both Online Appointment Booking and Mobile Tickets. Once in premises, visitor can checkin via Self Service Kiosk, Reception or offer both and let them decide.

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Align with your Needs

Thanks to its Modular Design, Orchestra 7 can be tailored to suit your specific needs, functionality, number of branches and amount of users. And as your needs change, Orchestra offers all the required flexibility.

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Tailor to your Requirements

Within each of the following areas, you have a choice of Modules to help deliver the perfect Customer Journey for your environment



Communicate

Your Customer’s Journey starts with your very first interaction. Whether it is Mobile, Text or Digital, we can help you deliver the most attentive Customer Engagement.


  • Staff Notification

    Enable staff productivity by having information at their fingertips which makes it easier to provide a great Customer Service.


  • SMS

    Communicate with your clients via text for a Seamless Experience

  • Media Displays

    Showcase messages and relevant content in your environment

  • Context Marketing

    Design a more personalised and relevant interactions by having insights of their needs.

  • Customer Notification

    Live up to your customer’s expectations by keeping them informed on every step of their journey.

  • Voice Announcements

    Keep your customers updated through audio with efficient and direct information.

  • Digital Signage

    Create tailored content that informs and engages your customers.

  • Mobile Tickets

    Allow your customers to queue virtually using their phone to access your ticketless system.

Collect

Always know how well you are meeting needs. Continuosly improve customer and employee engagement by capturing feedback and monitoring interactions.


  • Transaction Outcomes

    Monitor transactions, staff and processes to create greater efficiencies.

  • Branch Customer Feedback

    Collect feedback from customers while they are in your physical location.

  • Customer Feedback SaaS

    Use online surveys to gain insight of your visitors’ experience. Supports multiple and conditional follow-up questions.

Serve

Raise the level of efficiency and service across every part of the visit. From desktops to tablets, connect the right staff with the right information to your customers.


  • Counter Terminal

    Steamline the process and empower your customer to check in and understand the next steps.

  • Reception Terminal

    Fast checkin with knowledgeable staffs

Infrastructure

Gain total control on Customer Experience from a Centralised location. Manage your operations from a Central Server to ensure that you always stay ahead of operation.


  • Hardware Monitoring

    Keep an eye on your platform from a centralised location to know all hardware is operating well.

  • Surface Editor

    Manage digital surfaces across multiple locations with a true web-based what-you-see-is what-you-get interface

  • Auditing

    Log and report all user activities and configuration changes made in the system.

  • LDAP

    Allow selected user to acess only to information needed

Ecosystem

Maximize the value of your investment with flexible integrations to external systems. Seamlessly exchange information between your existing business systems, devices and users.


  • HL7

    Meet international standards to transfer clinical and administrative data between applications used by various healthcare providers

  • Entry Point

    Manage the initial interaction and collect data as the Customer Journey begins.

  • WFM

    Gather the data of your workforce management tools to further optimize performance.

  • Service Point

    Track the Customer Engagement via Face to face or self service

  • Digital Signage

    Connect the Digital Signage Solutions to create a complete ecosystem.

Business Intelligence

Choose the data that provides you the ability to stay agile. From real-time analytics to historical insights and tailor your dashboards to the most effective way to impact your current operations.


  • Standard Reports

    Automated reports offer the most important business metrics, trends and exceptions.

  • Dashboard

    Gain a real-time view of useful, actionable information about how well your operations are working.

  • Custom Reports

    Customize reports for analytics to give you the insights and information that you need for your business

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Request a free demo today!



Contact us for a short online demo with one of our product experts

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