Last Updated: 15 April 2026

1. Introduction

Welcome to Maskavia Sdn. Bhd. (“we”, “our”, “us”). We are committed to protecting your personal data and ensuring transparency in how we handle your information.

Maskavia Sdn. Bhd. (Registration No.: 198601005954) is incorporated in Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our services, including smart appointment booking systems, operational dashboards, digital signage, and data integration solutions.

This policy is in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We may collect and process the following categories of data:

a) Personal Information

• Full name
• Email address
• Phone number
• Company name
• Appointment details

b) Technical & Usage Data

• IP address
• Browser type and version
• Device type
• Pages visited and interaction behaviour

c) Service & Operational Data

* Appointment bookings and schedules
* Customer journey data
* Queue management data
* Service performance and analytics
* Dashboard and reporting data

3. How We Use Your Information

Your data is used for the following purposes:

• To provide and operate our services
• To manage appointment bookings and customer flow
• To improve service delivery and customer experience
• To analyze data for performance optimization
• To support business reporting and insights
• To enable API integrations with third-party BI tools
• To communicate with you regarding updates, support, or inquiries
  
  

4. Legal Basis for Processing

We process your data based on:

• Your consent
• Performance of contractual obligations
• Compliance with legal obligations
• Legitimate business interests
  
  

5. Data Sharing & Disclosure

We may share your data with:

• Authorized service providers and technology partners
• Clients using Maskavia systems (for operational purposes)
• Third-party platforms (e.g., analytics tools, BI integrations)
• Regulatory authorities when required by law

We do not sell your personal data.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Store user preferences
• Analyze traffic and usage patterns

You may disable cookies through your browser settings, but some features may not function properly.

7. Data Security

We take appropriate measures to protect your data, including:

• Secure servers and encrypted data transmission
• Access control and authentication systems
• Regular system monitoring and updates

Despite our efforts, no system is completely secure. However, we continuously improve our safeguards.

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes stated in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
  
  

9. Your Rights

Under applicable laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent (where applicable)

Requests can be made via our contact details below.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

We encourage you to review their privacy policies before submitting personal data.

11. International Data Transfers

If applicable, your data may be transferred to servers or service providers outside Malaysia. We ensure such transfers comply with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Maskavia Sdn. Bhd.
(Registration No.: 198601005954)

Address:
D6-1-3, Bangunan Perdagangan D6
801 Jalan Sentul Timur
Kuala Lumpur, Malaysia

Phone:
+6 03 2773 4079
+6 03 2773 4080

Email:
enquiries@maskavia.com

We will respond to your inquiry as soon as reasonably possible.

14. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.