Managed Services by Maskavia
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Delivering reliable, end-to-end service management through proactive monitoring, seamless support and continuous optimization ensures operational excellence and enhanced customer experience across your business environment.
A Fully Managed Solution Beyond Hosting
Managed Service by Maskavia delivers more than hosting. It provides a complete, professionally managed Cloud environment that enables organizations to access the full capabilities of the system without the burden of infrastructure setup, technical administration, or ongoing maintenance.
Backed by our proven expertise, this solution is designed to support varying operational needs through service options optimized for different environments. Every package includes dependable hosting, expert configuration maintenance and continuous management to ensure stability, efficiency and long-term performance.
A Solution Built on Proven Experience
Backed by extensive experience supporting locally hosted deployments across global markets, Maskavia understands the operational demands of managing enterprise grade platforms. Our Managed Service offering is designed to meet those demands
with precision, reliability and efficiency.
Built specifically for Enterprise Platform environments, Managed Service by Maskavia delivers a structured, professionally managed solution that reduces operational burden while ensuring consistent system performance.
Available in four service tiers, the offering varies by capacity and deployment scale, while maintaining the
same high standard of service across all packages.
SMALL
Precision for Essential Operations
Tailored for health centres and small public service offices requiring efficient, dependable performance with minimal complexity.
MEDIUM
Stability for Growing Environments
Designed for pharmacies and branch offices that require structured, reliable daily operations with room to scale.
LARGE
Power for High-Demand Operations
Built for hospitals, banks and public centres where operational continuity and performance are critical.
X-LARGE
Scale for Enterprise Networks
Engineered for large hospitals, retail chains and high-volume environments requiring maximum scalability, resilience and uptime.
Comprehensive Managed Services by Maskavia
Installation
We take full responsibility for the professional deployment and configuration of the system within a secure Cloud environment, ensuring a smooth and efficient implementation from the outset.
Security Monitoring
Security is a critical part of our managed service. Our solution is maintained within a robust and continuously monitored security framework to protect system integrity, availability and performance.
Certificates
Certificate management is
fully handled by us. Through
automated renewal and
maintenance,
the platform
remains secured with up-to-date certificates at all times.
Application Monitoring
We continuously monitor and assess application performance to ensure stability, reliability and prompt response whenever attention or action is required.
Updates & Upgrades
All system updates & upgrades are professionally managed to ensure the platform remains current, optimized and aligned with operational requirements.
Service & Support
Ongoing service & support are delivered under the structured SLA framework of the Maskavia Care Agreement, providing dependable assistance and peace of mind.
General Trends in Managed Services
According to the 2020 State of IT report by Spiceworks, upgrading outdated IT infrastructure remained the leading driver of IT investment in 2020, followed by growing security concerns and rising employee-related costs. These ongoing challenges highlight the increasing value of a Managed Service Solution, which enables organizations to modernize their infrastructure, strengthen security and optimize operational efficiency. This is a key reason why more businesses are moving toward managed services
as a strategic long-term approach.
Managed Service for Customer Journey Management
Choosing a Managed Service model for Customer Journey Management offers distinct operational and strategic benefits. To demonstrate what sets this approach apart and how it enables business efficiency, service excellence and long-term scalability, we have summarized the key reasons below.
More Time to Focus on Customers and Patients
By entrusting installation, hosting and maintenance to Maskavia, your organization can remain focused on its core priorities, delivering better care, service and experiences for customers and patients.
Maximize the Value of the Solution
With continuous system monitoring and expert oversight, your organization benefits from optimal solution performance, full feature utilization and timely access to the latest updates and enhancements.
Faster Deployment and Time to Value
Traditional on-premise deployments often require lengthy coordination with internal IT teams. In contrast, a Managed Service model enables rapid implementation, allowing your Customer Journey Management Solution to be operational within days rather than months.
Reliable 24/7 System Availability
Hosted securely in the Cloud or on Managed Service infrastructure, the system remains continuously available. Any issues can be addressed remotely, reducing disruption and ensuring uninterrupted service delivery throughout the customer or patient journey.
Stronger Data Security and Compliance
Maskavia ensures that data is securely stored, relevant regulations are observed and certificates and security controls remain current. This strengthens trust and safeguards both organizational and customer information.
Smarter and More Predictable Cost Management
Managed Services are typically offered on a monthly subscription basis, providing greater cost control and financial flexibility. This model helps organizations avoid unnecessary expenditure and allocate resources more effectively toward improving the overall customer journey.
Agility to Evolve with Changing Needs
Because the solution is hosted and managed by Maskavia, enhancements, adjustments and scaling can be implemented quickly. This enables your organization to respond faster to operational needs and continuously refine the customer journey based on performance data and business goals.