Adapt and digitalize your public services
As public offices reopen, they need to focus on overcoming post-pandemic obstacles, have the agility to adapt, and reimagine the way they offer services to meet new expectations from customers and staff.
What our customers have achieved
42%
decrease in wait time while the number of customers rose by 22%
90%
satisfaction rate among staff after changes made by Qmatic
94%
customers satisfaction rate, from 45% previously.
Transform to a hybrid workforce
- Offer essential tools for video conferencing to your new hybrid work environment and serve customers remotely.
- Provide more accessible services and better flexibility for clients with both onsite and online services
- Create a seamless digital experience for your customers
- Manage remote services, appointments, and queues within one single platform.
Promote employee well-being
With Qmatic you can promote the well-being of employees and reduce stress levels at the workplace by:
- Simplifying administrative tasks
- Distributing staff workload evenly over the workday
- Creating automated workflows
- Improving work efficiency
- Streamlining visitor flows
Create a safer service environment
Reduce wait times and eliminate crowds on your premises with queue management, appointment scheduling, and virtual queuing, all in one solution.
- Manage the visitor flow in a safe and secure manner to avoid congestion.
- Let visitors check-in for their appointment on a smartphone in advance and wait from the comfort of their car or outside the premises.
- Other check-in options includes: Check-in via Qmatic’s self service kiosks or staff check-ins via mobile apps
Adapt to change
Covid-19 underscores the fact that organizations must have the agility to transform their operations and the way they offer services in no time. With Qmatic you can seamlessly manage appointments and walk-in visits, offer virtual meetings online, and use customer journey data to distribute staff workload evenly over the workday to optimize your resources based on demand.
Qmatic platform capabilities
Appointments
Make it easy for people to connect to your services, distribute the workload evenly throughout the workday, and create a better balance between walk-ins and appointments.
Queue Management
Optimize the customer flow, minimize queues and waiting time and create the perfect customer experience with self-service kiosk.
Virtual Queuing
Allow customers to wait anywhere using a smartphone and monitor their progress in real-time, and receive notifications when it’s their turn to be served.
Reporting & Analytics
Generate comprehensive, up-to-date insights you need to make better data-driven business decisions that optimize operations and delight customers at every touchpoint
Real-Time Dashboards
Access real-time data of workflows, current situation, and service performance metrics. Identify emerging trends, monitor operational efficiency, and make data-driven decisions to improve operations.
Remote Service Delivery
Offer essential tools for video conferencing to your new hybrid work environment and serve customers remotely.
Customer Feedback
Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
Staff applications
Empower your workforce with intuitive and user-friendly apps for serving and managing waiting customers.
Qmatic Cloud Solutions
Qmatic Cloud Solutions is a flexible, scalable, and cloud-based platform consisting of Qmatic’s full range of industry-defining solutions for customer journey management, including software maintenance, hosting, and support.
- Always runs on the latest version and security standards, providing continuous updates and upgrades to existing features
- Deployed and activated immediately for reduced time to value
- Effortless to implement new functionality when your business requires
- Deployed in the cloud, no local server required
- Secure and robust installation
“Qmatic played a pivotal role in our ability to reopen during this pandemic”
– Karl Herrmann, Chief Deputy Director, Arapahoe County Clerk and Recorder’s Office
See how Arapahoe County transformed its operations to become more efficient and reduce the number of walk-in customers at its locations with Qmatic. And successfully managed the backlog of customers created by the pandemic by serving 1,000 customers a day
