QMS ORCHESTRA 7

Regardless of whether you need a system for smooth Queue Management or a robust platform for Omni Channel Customer Journey Management – Qms Orchestra 7 is the Solution.

Managing the Entire Customer Journey

Take care of your visitors  prior arrival – with Orchestra 7 you can offer both Online Appointment Booking and Mobile Tickets. Once in premises, visitor can checkin via Self Service Kiosk, Reception or offer both and let them decide.

Align with your Needs

Thanks to its Modular Design, Orchestra 7 can be tailored to suit your specific needs, functionality, number of branches and amount of users. And as your needs change, Orchestra offers all the required flexibility.

Tailor to your Requirements

Within each of the following areas, you have a choice of Modules to help deliver the perfect Customer Journey for your environment

Communicate

Your Customer’s Journey starts with your very first interaction. Whether it is Mobile, Text or Digital, we can help you deliver the most attentive Customer Engagement.

  • Staff Notification – Enable staff productivity by having information at their fingertips which makes it easier to provide a great Customer Service.
  • SMS – Communicate with your clients via text for a Seamless Experience
  • Media Displays – Showcase messages and relevant content in your environment
  • Context Marketing – Design a more personalized and relevant interactions by having insights of their needs.
  • Customer Notification – Live up to your customer’s expectations by keeping them informed on every step of their journey.
  • Voice Announcements – Keep your customers updated through audio with efficient and direct information.
  • Digital Signage – Create tailored content that informs and engages your customers.
  • Mobile Tickets – Allow your customers to queue virtually using their phone to access your ticketless system.

Collect

Always know how well you are meeting needs. Continuosly improve customer and employee engagement by capturing feedback and monitoring interactions.

  • Transaction Outcomes – Monitor transactions, staff and processes to create greater efficiencies.
  • Branch Customer Feedback – Collect feedback from customers while they are in your physical location.
  • Customer Feedback SaaS – Use online surveys to gain insight of your visitors’ experience. Supports multiple and conditional follow-up questions.

Serve

Raise the level of efficiency and service across every part of the visit. From desktops to tablets, connect the right staff with the right information to your customers.

  • Counter Terminal – Streamline the process and empower your customer to check in and understand the next steps.
  • Reception Terminal – Fast check-in with knowledgeable staffs

Infrastructure

Gain total control on Customer Experience from a Centralised location. Manage your operations from a Central Server to ensure that you always stay ahead of operation.

  • Hardware Monitoring – Keep an eye on your platform from a centralized location to know all hardware is operating well.
  • Surface Editor – Manage digital surfaces across multiple locations with a true web-based what-you-see-is what-you-get interface
  • Auditing – Log and report all user activities and configuration changes made in the system.
  • LDAP – Allow selected user to access only to information needed

Ecosystem

Maximize the value of your investment with flexible integrations to external systems. Seamlessly exchange information between your existing business systems, devices and users.

  • HL7 – Meet international standards to transfer clinical and administrative data between applications used by various healthcare providers
  • Entry Point – Manage the initial interaction and collect data as the Customer Journey begins.
  • WFM – Gather the data of your workforce management tools to further optimize performance.
  • Service Point – Track the Customer Engagement via Face to face or self service
  • Digital Signage – Connect the Digital Signage Solutions to create a complete ecosystem.

Business Intelligence

Choose the data that provides you the ability to stay agile. From real-time analytics to historical insights and tailor your dashboards to the most effective way to impact your current operations.

  • Standard Reports – Automated reports offer the most important business metrics, trends and exceptions.
  • Dashboard – Gain a real-time view of useful, actionable information about how well your operations are working.
  • Custom Reports – Customize reports for analytics to give you the insights and information that you need for your business

Request a free demo today!

Contact us for a short online demo with one of our product experts