Connecting People to Service. An MSC Company with Innovative Customer Journey Solution, Smart Queue Management, User Friendly Apps, Software and Hardware
Qms Cloud Appointments is a true cloud solution that works seamlessly with our Qms Cloud solutions. It guarantees a smooth customer journey, from an appointment booking to checking in at your premises through service delivery and even to providing feedback after completion of a visit.
There are several benefits that come with providing services by booked appointments. Customers will experience shorter wait times. Planning your schedule becomes easier with appointments set.
Predictability is also a major improvement for staff. Advance information about the visitor and expected service enables staffs to be better prepared.
Service delivery by appointments enables the power to determine visitor’s schedule and match staffing with number of visitors thus making operations smoother.
User friendliness has been just as important as powerful functionality in the development of Qms Cloud Appointments. That’s why it is just as easy for your customers to book appointments on the Web as it is for your staff to schedule, reschedule and cancel appointments. This results in efficient operations
An appointment often requires one or more specific member(s) of staff, plus a resource such as a meeting room. Qms Cloud Appointments ensures that all resources are available before creating a Multi-Resource Bookings. Appointments may also be kept open for booking by multiple visitor/s.
A visitor might require meeting of numerous staffs for multiple services to enable complete service delivery. Qms Cloud Appointments offers powerful functionality for booking multi-appointment visits. Buffer time can be added in between appointments to allow possible delays or when switching location for example. Appointments for additional services can also be booked during ongoing visit, as need arises.
Qms Cloud Appointments extends Customer Journey Management to include even the first touchpoint. Thanks to its Seamless Integration with our Cloud Platform, you can rely on one single supplier smoothly managing great customer experiences from Appointment Booking to Customer Feedback.
Qms Cloud Appointments which includes Software, Maintenance & Support is a monthly subscription-based cloud offering. Th ere is no upfront investments of hardware and no time required for installation and setup. Latest software version and support is inclusive. Cost is therefore predictable, making budgeting much easy!
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