With Distributed Operations, your Customer Journey Management Solution works all the time, anywhere in the world.

It combines the key benefits of a Centrally Configured System and a Fully Distributed one. That means you can control and monitor operations across every location in your Enterprise allowing you to sustain a consistent, high performing environment regardless of the quality of your connectivity. For organizations seeking nothing less than total control over the Customer Experience, this is groundbreaking.

Qms Distributed Operations is essential for Multi-Location Enterprise organizations. Configure and manage a complete Customer Journey Platform from a central point and engage its statistics and functionalities from every branch or location.

Qms introduced Distributed Operations to help our clients attend to their customers’ needs at all times with total service uptime. A customized Qms Hub is installed at the branch level to secure communications between each premise and central Orchestra Server. A flexible hardware platform with software options and Hub acts as a Gateway for Qms components, Business Intelligence and Connectivity running in the Customer Journey Ecosystem.

Even if the connection to the Central Server is lost, Customers and employees working within each location will never experience an interruption. It is fault tolerant two-way communication between every location you manage and a central server.

Even in areas with poor network conditions due to high latency and low bandwidth, the platform can operate with confidence and consistent performance. Distributed architecture enables workloads to occur and be processed locally and be communicated to the Central Data Server as connectivity allows with no perceivable impact on the operations in each location.