1300+ Third-Party Integrations

Empower your Customer Journey Management System with third-party integrations. Here you’ll find a few selected examples of the most popular integrations.

Qms Integration for Video Conferencing Tools

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CRM
Digital Signage
Messaging Services
Face Recognition
Hospital Information System (HIS) HL7 Connector
Chatbot Integration
Video and Voice Recording System
VFM

Calabrio

Enable customer forecasting and staff scheduling by integrating your Customer Journey Management System with Calabrio. With this integration, you gather data like the number of visits, lost customers, staff occupancy, detailed service data, etc.

Cerner

Facilitate for the patient to understand the patient´s journey by integrating the Orchestra platform together with Cerner HIS system. This integration is improving both the patient and staff experience.

Epic

Integrate Qms full suite of patient journey solutions to Epic and manage appointments, walk-ins, and emergency patients from arrival to discharge. Allowing management and healthcare professionals more streamlined processes, increased efficiency, and better quality of care by efficiently utilizing healthcare resources.

Flic

Pair Qms queue management system with Flic and let your staff call the next customer in line by simply push a wireless (smart) button. This empowers staff to move freely in the service area and interact more dynamically with customers in your service environment.  

HikVision

Record audio or video meetings by integrating your customer journey management system with Hikvision. This integration makes it possible to put identification tags on video and audio recordings to improve your service´s security and quality.

Microsoft Dynamics

Maximize the outcome of your visits by integrating appointment and queue management with Microsoft Dynamics. This integration enables staff to find information about the visitor in no time, facilitating upsell and cross-sell possibilities.

Microsoft Exchange

Connect your Microsoft Exchange and Outlook account with Qms online appointment booking and experience a real-time integration that automatically creates and adds meetings to your Exchange/Outlook/Office 365 Calendar appointments.

Microsoft Teams

Integrate Microsoft Teams with Qms online appointment booking solution and enable customers to connect virtually by scheduling a video meeting. This will efficiently reduce no-shows and enable customers to stay connected to services wherever and whenever suits them best.

Samsung

Display media content with information from your Customer Journey Management System by integrating with Samsung. This integration will make many customers perceive the waiting time as shorter.

Scala

Get real-time information to 3rd party DS solutions information related entire customer journey by integrating your CUstomer Journey Management System with Scala. This integration helps you combine digital surfaces with information and advertisements.

Siebel Oracle

Identify and prioritize the customer´s request according to their priority level by integrating appointment and queue management with Siebel Oracle. This integration provides personalized proposals and information which you can use during the entire customer journey.

Telegram

Enable appointment scheduling through a chatbot by integrating appointment and queue management with Telegram. This integration provides a safe and convenient customer journey as customers can communicate with a chatbot.

VisionLabs

Visually identify or verify a customer through face detection and face recognition by integrating your Customer Journey Management System VisionLabs. This integration maximizes customer experience and sales for essential customers.

Visual Art

Integrate your Qms platform with Visual Art´s digital signage and communicate clearly and visibly with integrated media, graphics, and queueing information to everyone in your service environment. This keeps visitors well informed and prepared before their turn, enabling your business to effectively reduce uncertainty and speed up the transaction process.

Webex

When you integrate Webex with Qms online appointment booking, clients will be able to schedule a video meeting, chat or call with your staff members. This empowers your clients with instant access to your services exactly where it suits them. Saving both your staff and clients time while effectively reducing no-shows.

Whatsapp

Send virtual tickets and offer live queuing information with WhatsApp and communicate with your visitor through every step of the customer journey in a safe, convenient and seamless way.